Patient Relations Supervisor Job in Swansea, IL

at Quantum Vision Centers

The Patient Relations Supervisor is responsible for the daily management and daily operations of the Patient Relations Team, as well as delivering high standards of service to patients by making the most effective and efficient use of the Patient Relations Specialist Team and technology resources.

Essential Duties and Responsibilities: The following are general responsibilities associated with the job and are listed in order of greatest to least amount of time spent on the duties.

 Assist in interviews, hire, train, coach, manage, maintain attendance records, performance reviews and discipline Patient Relations Specialist as required
 Oversee all appointment scheduling activities; ensure that clinics are scheduled according to protocol and clinic schedules are set in collaboration with provider schedules and preferences
 Maintain a current understanding of clinic operations and procedures
 Fully understand supervise team members to adhere to each physician’s scheduling modality protocol
 Develop, implement, guide, evaluate and adjust work processes to maximize efficiency and effectiveness within the Patient Relations Referral, and Clinic Teams department
 Monitor calls, call reports, and down time duties for Patient Relations Specialist to ensure workload demands are handled efficiently and effectively
 Act as a resource and remain available for questions and concerns via email, telephone and in person
 Handle calls from patients who wish to speak to a Patient Relations Supervisor with regards to scheduling, concerns and the EMR system. Provide connections to resources for clinical advice and guidance
 Coordinate’s training of new Patient Relations Specialists.
 Provide helpful feedback and positive communication while measuring performance to motivate Patient Relations Specialists and promote a healthy work environment
 Work closely with and communicate regularly with other managers and supervisors to create cohesion, positive work relations and efficiency between the different departments and sites

 Investigate patient, employee and manager complaints and counsel or take corrective action as needed
 Coordinate regular team meetings with Patient Relations Specialists and the Director of Patient Relations
 Assist in establishing department staffing schedule for the patient relations team members, while ensuring staffing budgets are maintained
 Communicate any company policy and procedure changes to Patient Relations Specialists.
 Communicate preferences and procedures of physicians and keep Patient Relations Specialists up to date on changes to preferences and procedures
 Maintain a positive working relationship with practice physicians, extended team, patients, and other healthcare professionals
 Maintain a high level of confidentiality and ethical behavior
 Answer phone calls as needed
 Perform other duties as assigned by the Director of Patient Relations
 Regular and recurrent predictable attendance is expected.
 Ensures supervisory oversight amongst team members achieves:
Job may require other duties as assigned.


Education and Experience: The minimum level of education and experience required to perform the job at a satisfactory level.

 High school diploma or high school equivalency
 1 to 3 years of medical office experience preferred.
 2 years of management experience, preferred
 A combination of experience in Windows Operating System, Microsoft Office, e-mail, and data entry.

Knowledge, Skills, and Abilities: The minimum level of knowledge, skills, and abilities to perform the job at a satisfactory level.

 Demonstrates understanding of business and how actions contribute to company performance.
 Demonstrates excellent customer service skills
 Extensive knowledge of EMR software and Microsoft Office skills
 Ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner.
 Professional verbal and written communication skills.
 Ability to handle multiple tasks with excellent problem-solving skills.
 Ability to consistently utilize the appropriate and approved tools and protocols to manage the handling of patient calls
 Well organized with the ability to maintain accuracy and confidentiality.

Decision Making: Common decisions made in the job and the level of review or autonomy needed to finalize such decisions.

 HIPAA compliance and Meaningful Use
 May make recommendations regarding policies associated with the job’s purpose and essential responsibilities.
Work Environment: Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
 General office conditions.
 Remote / work from home


Physical Requirements: Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


 While performing the duties of this job, the employee is regularly required to stand and walk and sometimes sit; use hands to type, handle, or feel objects or controls; reach with hands and arms; and talk or hear.
 Regular attendance is a necessary and essential function.

If you need assistance with this application, please contact (636) 227-2600

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Please do not contact the office directly – only resumes submitted through this website will be considered.